Deciding who takes the lead on social media is one of the biggest questions that big brands (and lesser mortals) are facing today. I recently wrote a post about the best social media management structures for large organisations, highlighting the point that moving t...
Jan. 23, 2012
It's always nice to receive a UK-focused social media report, so I was pleased to read a new survey from eGain into how British consumers prefer to make complaints.
It's not quite what I expected though. Apparently, while more than 60% of 18-35 year olds prefe...
Jan. 05, 2012
We hosted the 3rd in our series of Social CRM conferences yesterday - Social CRM 2011 Paris - with the largest audience to date. Over 150 brands, agencies, journalists and bloggers joined us at the Hotel Royal Champs Elysees for an insightful day of presentat...
Dec. 07, 2011
One of the most frequently asked questions in large organisations today is: "What is the best management structure for our social media activities?"
This rather broad question belies a multitude of important sub-questions: which department should take the lead? ...
Nov. 16, 2011
Founded by Luke Brynley-Jones, one of the UK's most experienced social media consultants, Our Social Times is a popular social media marketing blog. We also run high quality social media conferences, courses and worshops in the UK, US and Europe. Read More
