Analysis: Top Social Media Trends for Customer Services in 2012
Kate Leggett from Forrester published a blog post this week highlighting her Top Trends for Customer Services in 2012. There are the usual predictions for more use of BPM (Business Process Management) for streamlining processes and SaaS and cloud solutions for managing ...
Feb. 08, 2012
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Ever since Mark Zuckerberg made his F8 presentation and demonstrated the soon-to-be-released Facebook Timeline, News Ticker and other assorted Facebook changes, marketing teams have been dissecting his words for hints of new opportunities, and perhaps lost ones.
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Founded by Luke Brynley-Jones, one of the UK's most experienced social media consultants, Our Social Times is a popular social media marketing blog. We also run high quality 
