When I hosted Monitoring Social Media 09 in November last year, attendees were asking the same few questions: “what are the best tools for listening to our customers?” and “how can we use social media to protect our brand and reputation?” We also had the perenni...

[caption id="" align="alignleft" width="320" caption="Scoutlabs Quotes Feature"][/caption] Scoutlabs have added a clever new feature called Quotes. Not content with simply showing you what bloggers, Twitterers, forum and social networks users are saying about you or yo...