Like most men my age (37) I spend a large percentage of my day bemoaning the fact that banks, utility companies, online retailers - in fact, all large businesses without exception - value their profits over my time and happiness. These organisations seem quite happy...

Thanks to everyone who joined us at Social Media Marketing 2010 yesterday at the Cavendish Conference Centre in London. We hope you found it a valuable day. We've certainly had lots of feedback to focus on for the next one (in September). The three topics that we "cr...